Repairs, insurance, lost and stolen

My phone’s been lost or stolen

If your phone has been lost or stolen it’s important you act quickly. Our lost and stolen page will tell you exactly what to do.

My phone’s not working properly

We’ve got lots of troubleshooters to get your phone running again - and all you need to know about organising a repair if they don’t help.

Is my repair finished yet?

If you've already given us something to repair, use our repair tracker to find out when it will be ready to collect.

I need to make an insurance claim

If you are a Geek Squad or Lifeline insurance customer you can make a claim online.